Each QÉLLA creation is thoughtfully prepared close to the selected delivery date to ensure it arrives at its intended quality, structure, and presentation.

Certain elements may be customised depending on the chosen product. Requests can be included during checkout or submitted via enquiry. While every effort is made to accommodate preferences, all customisations remain subject to feasibility and may not always be fully fulfilled.

QÉLLA’s creations are designed to honour meaningful moments, making them suitable for gifting, celebrations, and occasions of significance.

Ingredients are selected with care, prioritising quality, balance, and thoughtful sourcing. Specific components may vary depending on the chosen creation or seasonal offering.

Products may contain common allergens including dairy, eggs, gluten, nuts, or traces thereof. As all creations are prepared within the same kitchen environment, cross-contact between allergens may be unavoidable. Individuals with severe allergies are advised to exercise discretion before placing an order.

As each piece is prepared and finished by hand, slight variations in appearance, texture, and decorative details may occur. These differences are inherent to the artisanal nature of QÉLLA.

QÉLLA is not halal-certified. While no pork or lard is used, certain creations, such as the Tiramisu Classique, may contain alcohol (wine), with a non-alcoholic option available upon request. As the kitchen is not a halal-certified environment, customers with specific dietary requirements are encouraged to exercise their own discretion.

Each creation should be stored in an airtight container, with storage conditions and optimal enjoyment periods varying by product. For detailed guidance on storage, serving, and care, please refer to the Care Guide.