Orders: 03
Do you accept last-minute orders?
To preserve the care and intention behind each Creation, we encourage all orders to be placed in advance. Orders are accepted based on our available delivery dates as reflected during checkout.
Orders: 04
Can I place bulk or corporate orders?
Corporate or bulk orders can be placed through our order form. For larger or corporate orders (generally above 20 items), please indicate this under “Delivery Notes”, along with any relevant details, such as delivery arrangements or specific requirements. A minimum lead time of 2 months is required for such orders to allow for proper planning and preparation. For orders requiring a specific delivery date, please allow at least 2.5 months’ advance notice.
Products: 01
Are your products made fresh?
Yes. Each Creation is freshly prepared close to your selected delivery date, ensuring it arrives at its intended quality and presentation. Our Creations are made without added preservatives.
Products: 02
Do you offer customisation?
Available customisation options are presented within the order form for each Creation. For requests beyond the available options, you are welcome to enquire with the House. While we will do our best to accommodate where possible, additional customisations remain subject to feasibility and cannot be guaranteed.
Products: 04
What ingredients do you use?
We place great care in selecting our ingredients, prioritising quality, provenance, and balance. We use carefully selected ingredients from established producers and trusted sources, chosen for their quality and contribution to each Creation. Specific ingredients may vary depending on the Creation and seasonal offering.
Products: 08
Is QÉLLA halal-certified?
QÉLLA is not halal-certified. Our Creations do not contain pork or lard. While Tiramisu Classique contains alcohol, a non-alcoholic option is also available. As our kitchen is not a halal-certified environment, we encourage customers with specific dietary considerations to exercise their own discretion.
Delivery: 01
Do you offer delivery?
QÉLLA currently offers delivery within Singapore only. All orders are fulfilled by delivery, and self-collection is not available at this time. We do not currently offer international shipping.
Delivery: 02
What happens if no one is available to receive the order?
If no one is available to receive the order, we will follow the delivery instructions provided. If no instructions are provided, the order may be placed in a suitable location at the delivery address. Once the order has been delivered and proof of delivery has been provided, we recommend that the recipient promptly attends to the order according to the relevant Care Guide. For Creations requiring refrigeration, this includes refrigerating them promptly upon receipt to preserve their intended quality and condition.
Policies: 02
When is my order confirmed?
Orders are only confirmed upon successful payment.
